From audit findings to a clean pass
After a bruising framework audit, the client needed files rebuilt and kept audit-ready.
A specialist healthcare recruitment agency received a poor score on its annual framework compliance audit, with 23 findings across candidate file completeness, right-to-work documentation, DBS tracking, and training record management. Two major NHS framework agreements — representing roughly 40% of annual revenue — were at risk.
What the client was up against
The audit returned 23 findings spanning candidate file gaps, missing right-to-work evidence, expired DBS checks, and incomplete training records. The agency had 90 days to resolve every finding and present documentary evidence of compliance — or lose its place on two NHS framework agreements. The internal team of two administrators lacked both the capacity and the process expertise to remediate 340+ active candidate files at the speed the deadline demanded.
How Audentia solved it
Audentia deployed a dedicated compliance team of three for a 12-week remediation sprint. We audited every active candidate file, identified every documentation gap, and systematically rebuilt each file to framework standard. We established tracking dashboards for DBS renewals, mandatory training expiry, and right-to-work re-verification dates, and implemented a weekly compliance reporting rhythm for management visibility. Concurrently, we documented the entire new process in a standard operating procedure manual for the client’s internal team to maintain going forward.
Results that lasted
All 23 audit findings were fully resolved within 78 days — 12 days ahead of the 90-day deadline. The follow-up framework audit returned a “fully compliant” rating with zero findings. The client retained both NHS framework positions and adopted Audentia’s SOP and tracking system as its permanent compliance infrastructure. File completeness rates improved from 61% to 98.5% and have remained above 95% since.
Audit findings resolved to zero
Completed 12 days ahead of deadline
File completeness (up from 61%)
Candidate files audited and rebuilt
They turned a crisis into a system we still use every day. We went from dreading audits to welcoming them.
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